This Privacy Policy explains what personal information ok37 collects from its members, why we collect it, how it is used and protected, and what rights you have over your own data. We wrote this in plain English because you deserve to understand it properly.
Before you read the full policy below, here is a plain-language summary of what matters most to Pakistani members.
ok37 collects only the personal data required to operate your account, process PKR transactions, verify your identity and comply with applicable laws. We do not collect data for the sake of it, and we do not build advertising profiles on our members.
ok37 does not sell, rent or trade your personal information to any third party for marketing or advertising purposes — full stop. The data you share with ok37 is used to run your account and improve the platform, nothing else.
All payment transactions at ok37 — whether via Easypaisa, JazzCash, NayaPay, IBFT or card — are processed over encrypted connections. Payment credentials are handled by our payment partners and are never stored in full on ok37 servers.
You have the right to access, correct and delete the personal data ok37 holds about you. You can submit a data request at any time by contacting support@ok37.click. ok37 will respond to all data requests within 5 working days.
ok37 uses cookies to keep you logged in, remember your preferences and improve how the platform performs. We use functional and analytics cookies only — no third-party advertising cookies are placed by ok37. You can manage cookie settings in your browser at any time.
ok37 implements technical and organisational security measures including TLS encryption, access controls, routine security audits and staff training to protect member data against unauthorised access, disclosure and loss.
ok37 is the online betting and casino platform operated at ok37.click, serving players in Pakistan. When this Privacy Policy refers to "ok37", "we", "us" or "our", it means the operator of the ok37 platform. When it refers to "you", "your" or "member", it means any person who has registered an account or is using the ok37 website or mobile platform.
ok37 is the data controller responsible for the personal information collected and processed in connection with your use of the platform. This means we determine how and why your personal data is processed, and we are responsible for ensuring that processing is lawful, fair and transparent.
This Privacy Policy applies to all personal data collected through the ok37 website, mobile application, customer support channels and any other ok37 touchpoint. It should be read alongside our Terms and Conditions and our Responsible Gaming Policy.
ok37 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors.
ok37 does not intentionally collect sensitive personal data such as health information, religious beliefs or political opinions. If any sensitive information is incidentally included in a support communication, it is handled with heightened care and is not used for any purpose beyond resolving the specific query.
Every piece of personal data ok37 holds is used for a specific, legitimate purpose. The table below sets out the main uses of your data and the reason for each.
| Purpose | Data Used | Why We Do This |
|---|---|---|
| Account registration & management | Name, DOB, contact details | To create and maintain your ok37 account |
| Identity verification (KYC) | CNIC, address documents | Legal obligation — anti-money laundering compliance |
| Processing deposits & withdrawals | Payment details, transaction history | Performance of contract — enabling PKR payments |
| Responsible gaming monitoring | Betting activity, session data | Legal obligation & member protection |
| Fraud prevention & security | IP, device data, login records | Legitimate interest — protecting the platform & members |
| Customer support | Communications, account data | Performance of contract — resolving member queries |
| Platform improvement | Navigation & session data (anonymised) | Legitimate interest — improving user experience |
| Promotional communications | Email / mobile number | Consent — only where you have opted in |
ok37 processes your personal data under one or more of the following legal bases:
ok37 does not sell your personal data. We share member data with third parties only where necessary and only for the specific purposes described below.
ok37 works with carefully selected third-party service providers who process data on our behalf under strict data processing agreements. These include:
All service providers are contractually required to process data only for the purposes specified by ok37 and to maintain appropriate security standards.
ok37 may disclose personal data to law enforcement, regulatory bodies or other authorities where required to do so by applicable law or a valid legal order. In such cases, ok37 will disclose only the minimum data necessary to satisfy the legal requirement.
ok37 does not share, sell, rent or license your personal data to any third party for their own marketing or advertising purposes. If you receive communications from a third party claiming to be associated with ok37, these are not authorised and you should report them to support@ok37.click.
ok37 will only contact you via the email address or mobile number registered on your account. If you receive unsolicited messages from anyone claiming to represent ok37 through other channels, do not engage with them and report the contact to our support team immediately.
Given that all ok37 transactions are processed in Pakistani Rupees via local payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard — the handling of payment data deserves specific explanation.
When you make a deposit or request a withdrawal at ok37, your transaction is processed by the relevant payment partner. ok37 receives confirmation of the transaction (amount, timestamp, reference number) but does not store full payment credentials. Specifically:
All data in transit between your device and ok37 servers is protected by TLS (Transport Layer Security) encryption. Payment data at rest is stored in encrypted form on secured infrastructure.
ok37 retains personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. Specific retention periods include:
When data is no longer needed and no legal obligation requires its retention, ok37 securely deletes or anonymises it. Data deletion requests submitted by members are honoured subject to the legal retention periods above — where a legal retention obligation exists, ok37 will explain this clearly when responding to the request.
As an ok37 member, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact support@ok37.click. ok37 will respond to all data rights requests within 5 working days.
Request a copy of all personal data ok37 holds about you. We will provide this in a clear, readable format.
Request correction of inaccurate or incomplete personal data. Some corrections (e.g. name changes) may require supporting documentation.
Request deletion of your personal data where ok37 no longer has a lawful basis to retain it. Legal retention obligations may limit the scope of deletion.
Request that ok37 restrict how it uses your data while a dispute or accuracy query is being resolved.
Request your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
Withdraw any consent previously given for marketing communications at any time. Withdrawal does not affect processing already carried out under that consent.
ok37 uses cookies and similar browser-based technologies to make the platform work properly, remember your preferences and understand how members use the site. Here is a plain-language breakdown of the cookies we use.
Strictly Necessary Cookies — These are essential to the operation of the ok37 platform. They maintain your login session, keep your bet slip active, and ensure the platform loads and functions correctly. These cookies cannot be disabled without breaking core platform functionality.
Functional / Preference Cookies — These remember choices you make on the platform, such as language preference, odds format and last-selected game category. They improve your experience by not requiring you to re-set preferences on every visit. These cookies can be disabled, though doing so may affect usability.
Analytics Cookies — ok37 uses anonymised analytics cookies to understand how members navigate the platform — which pages are visited most, where people drop off, how long sessions last. This data is aggregated and never identifies individual members. Analytics data is used solely to improve the ok37 platform.
ok37 does not place third-party advertising cookies, tracking pixels for external ad networks, or social media retargeting cookies on the platform. You will not be followed around other websites by ok37 ads based on your platform activity.
You can manage or disable cookies through your browser settings at any time. Instructions for common browsers are available in their respective help documentation. Note that disabling strictly necessary cookies will prevent the ok37 platform from functioning correctly.
ok37 uses session cookies that expire automatically when you close your browser. Persistent cookies (preference and analytics) are retained for periods of up to 12 months and are refreshed on each visit during that period.
ok37 implements a range of technical and organisational security measures to protect member data against unauthorised access, loss, alteration and disclosure. Key measures include:
Despite these measures, no online platform can guarantee absolute security. If ok37 becomes aware of a data breach that affects member data, we will notify affected members and relevant authorities as required by applicable law.
ok37 is strictly for persons aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If ok37 becomes aware that a minor has registered an account or submitted personal data, we will close the account and securely delete all associated data as quickly as practicable.
If you believe a minor has accessed or registered at ok37, please contact support@ok37.click immediately. ok37 takes underage access extremely seriously and will act promptly on any such report.
The ok37 platform does not contain links to third-party websites for general browsing purposes. All navigation links on the platform point to ok37's own pages. If you navigate to any external website from a device where you have ok37 open, ok37 is not responsible for the privacy practices of that external site.
ok37's game content is provided by licensed third-party game providers. While these providers supply the game software, all player data and account interactions remain under ok37's control and this Privacy Policy. Game providers do not have independent access to your ok37 personal data for their own purposes.
ok37 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, ok37 will notify members via the email address registered on their account and/or via a notice displayed upon login, typically at least 7 days before the changes take effect.
The date at the top of this page shows when the policy was last updated. We encourage members to review this policy periodically. Continued use of the ok37 platform following notification of an updated Privacy Policy constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how ok37 is handling your personal data, please contact us:
ok37 will acknowledge privacy queries within 2 business days and aim to provide a full response within 5 working days. If you are not satisfied with our response, you may have the right to raise a concern with a relevant supervisory authority in your jurisdiction.
Register in under two minutes. Deposit from Rs 200 via Easypaisa or JazzCash. Your data is protected and your PKR winnings are withdrawn fast — that's how ok37 has worked since day one.
18+ only. Wagering requirements apply on all bonuses. Please gamble responsibly.